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Frequently Asked Questions

We are available at: 1-800-548-5175

Account Questions

Payment Questions

Login to your account and click on the payment tab to make changes.
If you have an outstanding balance with us just update your credit/debit card on file. We will charge your card and you can schedule your next ride.
Contact customer service at 1-800-548-5175 to identify an unknown charge.
You can pay via credit card or debit card which will be saved in the system and charged 3 hours prior to the start of each ride.
Yes, there will be an option to tip once you receive notification that the ride is complete.
Base Fare $5.00 + $0.50/minute /+ $1.00/mile - Minimum fare $11 Mileage after 5 miles = $1.00/mile Rides over 30 minutes = $0.50/minute Extra Passenger (Sibling) = $5.00 (any additional siblings free) Booking fee $1.00
You may cancel a ride free of charge no less than 3 hours prior to the scheduled ride.
The credit card that you have on file with us will be charged 3 hours prior to start of the ride.
Your card will be charged 3 hours prior to the start of the ride.
We ask that you cancel a ride no less than 3 hours prior to pick up or your credit card will be charged the quoted rate.
No, if you cancel the ride less than 3 hours before the ride time your credit card will still be charged for the quoted amount. Any scheduled rides that are cancelled before the 3 hour cancellation period will not be charged.